By signing up for Cosa or using the platform, you agree to these terms. If you don't agree, don't use the service.
If you're acting on behalf of a company, you represent that you have authority to bind that company to these terms.
What Cosa does
Cosa provides an AI-readiness audit: a structured intake, end-user research via screen recordings and voice answers, AI-assisted analysis, and a delivered playbook.
Cosa is a consulting service supported by software, not a self-serve SaaS. The deliverable is curated by Cosa analysts.
Your responsibilities
Provide accurate information about your business and operations.
Only nominate end-users who consent to participate.
Don't upload content you don't have rights to share — confidential third-party material, IP you don't own, etc.
Don't attempt to reverse-engineer, scrape, or otherwise abuse the platform.
Payment
Audit fees are due in advance via Stripe. Pricing is per-engagement; see /pricing.
Refunds within 7 days of payment if the audit hasn't started; partial refunds at Cosa's discretion thereafter.
Retainers, where applicable, are billed monthly and cancellable with 30 days' notice.
Intellectual property
You own the content you upload (intake answers, recordings).
Cosa owns the platform, the analysis methodology, and the templated structure of the deliverable.
The published playbook is yours to use internally without restriction.
Confidentiality
Cosa treats your audit content as confidential and won't disclose it outside the engagement team without your consent.
Aggregate, de-identified usage statistics may be used to improve the platform.
Warranties and liability
Cosa provides the platform on an as-is basis.
We're not liable for indirect, incidental, or consequential damages.
Total liability under these terms is capped at the audit fees paid in the 12 months preceding the claim.
Termination
Either party can terminate for breach with 30 days' notice and an opportunity to cure.
Cosa may suspend access immediately if the platform is being abused or used unlawfully.
On termination, you can export your data within 30 days; after that we delete it per the privacy policy.
Governing law
These terms are governed by the laws of the jurisdiction where Cosa Consulting is registered. Disputes are resolved in those courts.
Changes
We may update these terms; we'll email registered stakeholders before material changes take effect.