Terms of ServiceLast updated 3 May 2026. Questions? legal@cosaconsult.com.
Acceptance
- By signing up for Cosa or using the platform, you agree to these terms. If you don't agree, don't use the service.
- If you're acting on behalf of a company, you represent that you have authority to bind that company to these terms.
What Cosa does
- Cosa provides an AI-readiness audit: a structured intake, end-user research via screen recordings and voice answers, AI-assisted analysis, and a delivered playbook.
- Cosa is a consulting service supported by software, not a self-serve SaaS. The deliverable is curated by Cosa analysts.
Your responsibilities
- Provide accurate information about your business and operations.
- Only nominate end-users who consent to participate.
- Don't upload content you don't have rights to share — confidential third-party material, IP you don't own, etc.
- Don't attempt to reverse-engineer, scrape, or otherwise abuse the platform.
Payment
- Audit fees are due in advance via Stripe. Pricing is per-engagement; see /pricing.
- Refunds within 7 days of payment if the audit hasn't started; partial refunds at Cosa's discretion thereafter.
- Retainers, where applicable, are billed monthly and cancellable with 30 days' notice.
Intellectual property
- You own the content you upload (intake answers, recordings).
- Cosa owns the platform, the analysis methodology, and the templated structure of the deliverable.
- The published playbook is yours to use internally without restriction.
Confidentiality
- Cosa treats your audit content as confidential and won't disclose it outside the engagement team without your consent.
- Aggregate, de-identified usage statistics may be used to improve the platform.
Warranties and liability
- Cosa provides the platform on an as-is basis.
- We're not liable for indirect, incidental, or consequential damages.
- Total liability under these terms is capped at the audit fees paid in the 12 months preceding the claim.
Termination
- Either party can terminate for breach with 30 days' notice and an opportunity to cure.
- Cosa may suspend access immediately if the platform is being abused or used unlawfully.
- On termination, you can export your data within 30 days; after that we delete it per the privacy policy.
Governing law
- These terms are governed by the laws of the jurisdiction where Cosa Consulting is registered. Disputes are resolved in those courts.
Changes
- We may update these terms; we'll email registered stakeholders before material changes take effect.
See also our privacy policy.
